Frequently Asked Questions

Carsharing with OGO

What is carsharing?

A carshare is a membership-based service that provides you with 24/7 access to vehicles. You pay for usage on an hourly and per km basis. OGO carshare provides access to a fleet of vehicles located in different neighbourhoods in Kelowna without the hassle and costs of ownership.

 

How is it different from car rental?

Carsharing provides you access to vehicles within your neighbourhood 24 hours a day. Once you sign up with OGO, you simply make a reservation online and use the cars. There's no need to visit an office to sign a contract or pick up keys.

 

Why would I choose to carshare?

Joining OGO means you pay only when you use a car. No more monthly car loan or annual insurance payment. Rates cover the cost of fuel, vehicle insurance, and permanent parking. Plus we look after cleaning the cars, switching to winter tires, oil changes, and other ongoing maintenance.

 

How do I know if it's the right fit for me?

Carsharing is a great option if you:

  • primarily get around by walking, biking, or transit but would sometimes like the convenience of access to a car for some trips.

  • want the convenience of access to a second car without the added cost.

  • want to save money on parking.

  • occasionally need a car for work-related travel.

 

Why a Co-op?

Co-ops are community-based enterprises that build local assets and keeps wealth in the community by reinvesting profits back into the co-op while creating jobs and economic opportunities. We also collaborate with other co-ops, like Modo in Vancouver, so our members can continue to carshare when visiting other cities.

 

Am I eligible to carshare with OGO?

You need to be at least 19 years old with a valid BC driver's licence.*

You also need to meet OGO's driving standard:

  • N licence or better;

  • No at fault accidents within the past three years (or, for BC drivers, no more than one at fault accident if you have an ICBC safe driving discount of at least 35%);

  • No more than two traffic violations in the past three years;

  • No driving convictions under the Canadian Criminal Code or serious violations of any provincial driving legislation such as the Motor Vehicle Act.

* You may be eligible to join with an out-of-province licence as long as you meet our driving requirements and provide the required documentation. If you do not have a BC licence, then you must be a full-time student, a diplomat or a visitor to BC who keeps a permanent residence elsewhere.

 

How do I demonstrate my eligibility?

1. If you have a BC licence:

  • Call ICBC (1-800-950-1498) to have your driving record and claims history emailed to info@ogocarhsare.ca

2. If you've had a licence from elsewhere in Canada or the US within the past three years:

  • Within 30 days after joining, provide your driving record and claims history from the province or state which issued your previous licence.

3. If you've had a licence from elsewhere outside North America within the past three years:

  • Provide a signed statement detailing whether you've had any accidents or traffic violations in the past three years.

  • Within 30 days of joining, provide your driving record and claims history from the country which issued your previous licence.

You must provide documentation for every driver's licence you've held within the past three years. If you can prove at least 3 years of Driving History, you'll be eligible for one accident in a 3 year period without risk of account suspension. Read the ICBC requirements for more information about obtaining a BC licence.

 

How do I join?

1. Send us your driving records:

Call ICBC at 1-800-950-1498 (it only takes five minutes). Ask to have your driver's abstract and claims history sent to info@ogocarshare.ca

2. Fill out membership application and contact OGO

Fill out the membership application and send it to info@ogocarshare.ca. Once you sent that to us, call 250-469-6617 or email info(at)ogocarshare.ca to schedule your orientation session

3. Pick up your fob

Come to 200-1262 St. Paul Street in Kelowna for your orientation session. We'll show you how to access the vehicles, answer all of your questions and get you on your way!

 

How much money can I save by carsharing with OGO?

Lots, but how much you save depends on you… Our rates include almost everything: insurance, gas, maintenance, bridge tolls. So the amount you save depends on your usage.

 

I have a car I want to scrap via the ScrapIT program. How does the Scrap-it credit apply?

A $550 Scrap-It credit can be applied towards your OGO account as a driving credit. The credit cannot be used toward shares purchases, administrative fees, charges or fines.

 

If carsharing doesn't work for me or if I have to move for some reason, can I quit?

Members wishing to close their accounts must first submit the request to OGO in writing, via email or post filling in our membership withdrawal form.

Member-Owners will have their shares returned to them upon closing their account.

 

Can I add someone to my account?

The short answer is, it depends on the kind of membership you've got.

  • Co-op members can add more drivers to their account for a $25 application fee per driver.  Note, the co-op member is liable for any debts not paid by the additional driver and vice versa. Contact OGO to learn more: info(at)ogocarshare.ca

  • Casual members are not able to add any additional drivers to their account. However, casual members are able to switch over to a co-op membership if they like the option of adding more drivers to their account.

 

Can I bring my pet in a OGO?

It's important that our members be able to transport their pets, but we have a strict pet policy: animals must be transported in a carrier, with no trace left behind. Otherwise, cleaning fees charged to your account could run up to $200.

If you spot pet hair in a vehicle, be sure to report it right away by emailing info@ogocarshare.ca – and if possible include photos.

OGO Cars

 

What types of cars does OGO have?

OGO has a diverse fleet of vehicles. From hatchbacks, to a truck, to hybrids. We charge the same rates for all our vehicles.

 

What types of accessories are available?

OGO offers a variety of accessories on a variety of vehicles – from snow tires, ice-scrapers, to Bluetooth, Navigation system, backup cameras. And the best part is that all these accessories are included in our rates. When booking a car, search the list of vehicle accessories to see all the options.

 

Where are OGO cars located?

OGO vehicles are located in different neighbourhoods in Kelowna. Our current service areas Downtown Kelowna, South Pandosy, UBC Okanagan Campus and Landmark.

 

How does OGO decide where to place cars?

We have sophisticated mapping systems that show us where our members live and work, and where the demand for carsharing is. Using this information helps us decide where to place our cars.

Conversely, when usage at a specific location drops we may decide to move a car to another location where demand is increasing.

Booking OGO Cars

 

How do I book OGO cars?

Making a booking is easy. You can book using our mobile app, desktop booking site or by phone.

Before you book, take a moment to carefully plan the start and end times of your trip.

When booking, have your member number or username handy. You can search available vehicles by car location, neighbourhood or vehicle type, along with your trip details. For easy booking, you can designate favourite locations near your home or your work.

Reserve the vehicle for the whole time you'll have it, even overnight hours, so we know when the vehicle will be returned to its home location and become available for someone else to book.

 

Please note, statutory holidays that fall on weekdays are booked as weekdays, not weekends.

Bookings start on the hour or the half hour. The shortest length of booking is one hour and the longest is 30 days.

If you're booking from a mobile phone, the site will detect you're on a mobile device and should automatically display the mobile version of the site.

 

Can I book in advance?

You can book on the spot or up to a year in advance.

If you're interested in a specific vehicle, advanced planning is always a good idea. For example, if you know you'll need a truck next week to help your pal move, book it as soon as possible – especially for the first weekend of the month!

If you live in the urban core and don't care which vehicle you drive, there's a good chance you'll be able to book something immediately. Especially during off-peak times (weekday evenings, for example).

 

Can I cancel a booking?

You can always cancel a booking. However, depending on how much notice you give us, you may still pay part of your original time charge:

 

If you cancel with less than 24 hours' notice, you will be charged 50% of the original time charge. There's no charge for any part of your booking more than 24 hours away.

 

If you don't show up – that's a No Show – you'll be charged at 100% of the original time charge plus $10. This charge is in place to ensure our members don't abuse the carsharing system.

 

Note that if another member books the vehicle during the time you've freed up, your cancellation charge drops to zero.

 

How long am I allowed to have the car?

The minimum time is one hour, and the maximum is 30 days.

(Yes, you can go on that road trip!)

 

Can family members or friends drive OGO cars?

Not unless they are members of OGO. Convert non-member into members, though, and we'll reward you with free driving when they mention your name at sign up.

 

Tips for successful carsharing

Be prepared for the unexpected delay. It's a good idea to get into the habit of padding your booking with an extra 30 minutes or more for “just in case” situations, like traffic accidents or construction. If you find yourself running late, give us a call immediately so we can alert the next member and, in some cases, set them up with another vehicle.

On the Road

 

What if I'm running late and can't get a car back on time?

If you don't think you'll have the car back and ready for the next member by the end of your booking, try extending your booking using your smart phone or call us to help. The charge for returning a vehicle late is $20.

 

Why do I need to fob out every time I leave a OGO vehicle?

Fobbing out secures the vehicle by disabling the engine. This significantly decreases the chance of someone taking it by mistake or stealing it. Leaving a vehicle unsecured and not fobbing out at the end of your booking may incur a charge of $25. If a vehicle is stolen during your booking the fee is $500 plus usage time the car is unavailable.

 

Do I have to top up the fuel after every use?

Probably not. Members are responsible for keeping the fuel at least 1/4 full. OGO covers the gas, so you might as well fill ‘er u. If possible, fill up at a Petro Canada gas station using the gas card which can be found in the OGO pouch right below the steering wheel. You will need to go inside the gas station when paying with the gas card. The PIN# for the gas card can be found in your booking confirmation email you received. Please remember that each gas card has its own unique PIN# so make sure you have the right PIN#. Please write your Member# on the receipt and put it into the glove box in the OGO folder.

If you have to pay for the gas out of pocket, take a photo of your receipt and email it to info@ogocarshare.ca, and we'll reimburse you.

Most of us are busy people and filling up the tank can feel like a burden. But remember we're here to share ownership of cars; making sure there is fuel for the next member can make the carsharing experience an even better one.

 

Can I use OGO cars for work-related tasks?

OGO cars are insured for you to use the cars for any task. Some members use the car mainly for work and claim the OGO invoices as a business expense. Home office consultants find OGO a great way to save overhead costs.

 

What if I get a ticket or get towed?

Carsharing is about sharing the costs and access to a vehicle. It is not about sharing responsibility for infraction costs. If you get a speeding, parking or other traffic-related ticket, you'll have to pay for it. If the car is towed or impounded during your booking, you will have to pay for the cost incurred to recover it.

 

What if I can't start the car?

Call us (250-469-6617) right away and we'll troubleshoot with you. If it turns out to be a mechanical failure of some sort, we'll get roadside assistance to tow the car and figure out how to get you on your way.

 

What do I need to know when crossing the border to the US?

Carsharing across the border is a-okay. Our fleet insurance covers you to drive anywhere in Canada and the US. Here's a useful tip: give yourself a bit of extra time before your trip to inspect your booked vehicle – inside and out. Remove any items that don't belong to you or the OGO car. That way, if you're asked at the border, you can say with confidence that you know all the contents of the vehicle.

 

Am I responsible for cleaning OGO cars?

OGO staff visits cars at least once a month. However, members are part-owners of cars, and take pride in keeping the fleet clean.

When booking a car, try to factor a few extra minutes to brush off crumbs or shake out floor mats. If you've had pets or kids in the car, please do an extra sweep to make sure the car is left tidy for the next member.

Find more tips on cleaning down below. If you ever arrive at a OGO car and discover a mess left behind by a previous member, email photos and a description to info(at)ogocarshare.ca

 

Do I have to pay for parking?

You still have to pay for parking when taking out OGO vehicles. When driving one of our hybrids, you can park for free Downtown Kelowna up to 2 hours if you hang the green Eco-Pass in the windshield that can be found in the car.

 

Collisions

 

What to do?

It's unpleasant to think about collisions but it's best to be prepared. Here is some advice that could help out (adapted from ICBC):

  1. Make sure you and your passengers are safe. If anyone is injured, call 911. If it's safe to move vehicles off the road, do so. Avoid discussing who is at fault.
     
  2. Gather the following information for all vehicles and drivers involved in the collision:
    • Driver's name, driver's licence number, state or province, and contact information
    • Vehicle licence plate number and year, make and model
    • Insurance information if the vehicle is not from BC
       
  3. If there are any witnesses to the collision, gather their names and contact information.
     
  4. Gather information about the collision scene including the date, time, and weather conditions; the location; the direction each vehicle was traveling; your vehicle in relation to the other vehicle(s).
     
  5. Call OGO and we'll walk you through the next steps.

 

Insurance

 

How does OGO's insurance work?

We know accidents happen, that's why every OGO driver gets full collision and comprehensive coverage. OGO's fleet is insured up to $5 million under a Third-Party Liability policy from ICBC. And since we have a fleet plan through ICBC, we carry the insurance, not you.

 

Do I have to pay if I cause damage to a OGO during my booking?

If a OGO vehicle is damaged while in your care, you pay up to $500, depending on the extent of the damage. (Yes, that includes damage to the tires.)

You can avoid being charged by paying your invoice using a credit card with CLDI.

If you are involved in an accident during your booking, call us as soon as possible. You can also submit photos of any damage before or after your booking to info(at)ogocarshare.ca.

 

Can I avoid paying the damage fee?

Yes, it is possible under the following condition.

By paying your OGO invoices with a credit card offering Collision Loss Damage Insurance (CLDI), we'll charge the Damage Fee directly to the insurer. Check with your credit card company to see if you qualify. CLDI does not include trucks or cargo vans.

Roaming

 

Can I use my OGO membership when visiting other cities?

Yes! OGO has roaming agreements with carsharing organizations (CSO) across Canada. That means that you can carshare in other cities easily using your OGO membership. When you want to roam with another CSO, OGO will contact that CSO to let them know you are an OGO member in good standing: meaning, you meet our driving standards and generally pay your bills on time. Find a list of Roaming Partners in cities across Canada.

 

How do I know if I'm eligible to roam in other cities?

In order to roam, you need to be an OGO member in good standing. There may be other criteria such as your age (you must be 23 years of age to roam in Toronto) but the basic criteria to be a member in good standing are:

  • You have not had more than 5 late vehicle returns in the last 6 months;

  • You have not had more than 1 at fault accident in the last 3 years;

  • You pay your OGO bills regularly, meaning you're not carrying an unpaid balance of more than $25 for more than 2 months.

 

I am a member of an indie carshare in my hometown. Can I use OGO while visiting the Okanagan?

If you're a member of a carsharing organization (CSO) at home, you may be eligible to carshare here with OGO. Please contact us to confirm that we have a roaming agreement in place with the CSO in your town. Email us or check out our roaming partner list here.

Roaming members pay our casual member rates. Our Roaming Member price list provides all the details for prices and other charges.

1. Confirm eligibility

If you're at least 19 years of age, hold a valid driver's licence, and are a member in good standing with your home CSO, then you're good to go!

2. Complete our roaming agreement

The roaming agreement says that you'll carshare according to OGO's rules and pay us directly for your carsharing. There is no annual fee. If your CSO has a roaming agreement with OGO, your $25 registration fee is waived; otherwise the registration fee is applicable.

Please scan and email the agreement or fax it to us. (Email us for the number.)

Check out the FAQ about OGO's insurance coverage to find out how to avoid paying for damage fees in the event of an accident.

OGO will confirm with your CSO that you're a member in good standing with them and we'll contact you to arrange for a quick visit to OGO. We check your photo ID, take a credit card authorization and assign a fob for access to our fleet.

 

Business Members

 

What are the initial costs involved in setting up my business membership?

To become a shareholding Business Member-Owner of the co-op, we require a $500 share purchase (refundable);This membership option allows for an unlimited number of drivers on your Business Member account. Then, you'll just need to pay a $25 registration fee for each driver on the account.

Purchasing a share grants your organization membership to the co-op. This means a designated delegate will receive one vote on behalf of your organization at OGO's Annual General Meeting.

 

Who can drive on my business membership?

You can sign up an unlimited number of drivers to your Business Member account. The registration fee is $25  per driver.

Drivers signing up on your business membership need to be at least 19 years old with a valid BC driver's licence* and meet OGO's driving standard:

  • no at fault accidents within the past three years (or, for BC drivers, no more than one at fault accident if you have an ICBC safe driving discount of at least 35%);

  • no more than two traffic violations in the past three years;

  • no driving convictions under the Canadian Criminal Code or serious violations under any provincial driving legislation such as the Motor Vehicle Act.

* We do make some exceptions, sometimes. If you have any questions about eligibility, please call us to explain your situation.

 

How do I add or remove drivers on my business membership?

Adding or removing drivers on your Business Member account is straightforward.

To Add a Driver:

Drivers:

We require a record of your driving history for the last three years. How to acquire these documents depends on where you've been driving. Please review the FAQ on OGO eligibility requirements for details.

If you're uncertain whether you're eligible to join, call our OGO office at 250.469.6617 or email info@ogocarshare.ca. The specifics of all inquiries are kept confidential.

Please read the Carsharing Handbook, and read and complete the Carsharer Agreement. Your Modo liaison at work can witness the agreement.

 

Administrators:

A few steps to add a driver to the Business Member account:

Witness the Carsharer Agreement (which the applicant needs to complete) and write down the driver's licence number and expiry in the space, or email info@ogocarshare.ca with the name of the carsharer(s) to be added.

Assign a fob to the applicant and write the fob number on the Carsharer Agreement. Scan and email the agreement to info@ogocarshare.ca.

Have the applicant read the following two documents: New Member Sheet (which includes information on how to access cars and what to do when there are issues with cars), and the Carsharing Handbook to understand the rules of carsharing with OGO.

When OGO receives the completed Carsharer Agreement and confirms eligibility, OGO staff will contact you when the new driver has been added to your business membership.

 

To remove a driver:

Drivers: All you have to do is return your fob to your organization's OGO Liaison.

Administrators:

Please email info@ogocarshare.ca with the name of the driver to remove. Collect the fob from that person. Please note if the driver has an individual use account with us they should keep their fob.

 

Questions? Contact the OGO office at 250.469.6617 or email info@ogocarshare.ca.